First: questions about the product
Q- What is the source of the coffee that shown in the store?
A- All shown products are Saudi from the peaks of the Jazan region.
Q- What types of coffee are available?
A- Black coffee bean is available to prepare drip coffee and espresso. Arabic coffee bean is available in addition to the (Cascara).
Q- Is the coffee raw or roasted?
A- All our products are roasted according to the standards of specialized coffee.
Q- Is the coffee grounded or not?
A- To preserve the quality of the coffee and its adds, we offer whole bean black coffee beans, Arabic coffee, and grounded Cascara.
Q: What is Cascara coffee? What are its features?
A- One of the habits of Jazan people is that they prepare coffee from the coffee shell, according to the method of preparing Arabic coffee, so we are in Jabaliyah offer it for you grounded.
Q: What is specialty coffee?
A- It is a term given to the best types of coffee by taste, quality, plant method, and roasting. This term is given to coffee that managed to obtain more than 80 points out of 100 by the Specialty Coffee Association of America (SCAA).
Q: Does the available Arabic coffee contain adds such as cardamom, saffron, cinnamon, and others?
A- Because the preparation of Arabic coffee differs from one region to another. In Jabaliyah, we offer it roasted ground without adds to keep its quality and characteristics.
Q: Do you sell raw coffee beans?
A- Not currently available, but soon.
Second: questions about purchasing and service.
Q- Is it possible to return or exchange the products?
A- All products sold (excluding food items) can return within 7 working days from the date of receipt, according to the sale policy.
Q: I am the owner of a cafe; how can I deal with you?
A- We are pleased to communicate with you through the available communication ways.
Q - Is it possible to come and receive the order by hand in Jizan?
A - We apologize, currently you can only order through the site
Q - Is it possible to attend and receive the order by hand in the rest of Kingdom cities?
A- Yes, there is a point of sale in yo cafe in Riyadh, and Qatarat Cafè in Jeddah.
Q - I received the order incomplete or different from my original order, what should I do?
A - If any of this happens, please contact customer service through the existing communication ways immediately and the error will be corrected directly without any additional costs.
Third: questions about payment and delivery.
Q- What are the available payment ways?
A- We have provided the most secure and safest payment ways, where we accept: mada bank card/Visa/MasterCard/Apple Pay.
Q- What countries and cities are covered by the service?
C- All cities within the Kingdom of Saudi Arabia and the Gulf states, including, UAE, Kuwait, Bahrain
Q- What are the available shipping companies and how long is the delivery?
A- We ship via DHL and Aramex within 2-6 working days